Refund policy
At HeatKitchen, customer satisfaction is our highest priority. If you're not completely satisfied with your purchase, we're happy to offer a 30-day free return and refund policy.
Return Eligibility
Products may be returned within 30 days after delivery.
Items should:
- Be in original condition
- Include original packaging whenever possible
- Be free from intentional damage
- Include all original accessories
Free Returns
We proudly offer FREE return shipping worldwide.
No hidden fees.
No restocking charges.
Refund Process
After receiving and inspecting your returned item:
- Refund approval typically occurs within 3 business days.
- Refunds are issued to the original payment method.
- Processing times depend on your financial institution.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us with photographs.
We'll gladly provide:
- A replacement
- Or a full refund
at no additional cost.
Non-Returnable Situations
Returns may not be accepted for:
- Products intentionally damaged
- Items returned after 30 days
- Lost or stolen packages confirmed as delivered
For assistance, contact:
Email: ElissaStacia189@hotmail.com
Phone: 325-260-3982